Frequently Asked Questions

Enter your discount coupon at the product description; there is a checkout page underneath. 

The discount coupon field looks like this:

No. The discount coupon and promotion cannot be merged.

Absolutely YES! Contact us and our team will accompany you for your bulky order where you can save your time with great discount, free shipping and perks.

Strictly no cancelation of orders please!

If you encounter this kind of matter, just go at your SPAM folder to see if the confirmation email was sent.

Enter your discount coupon at the product description; there is a checkout page underneath. The discount coupon field looks like this:

We accept COD, BPI and GCash.

As long as the address is correct, anyone can receive and pay for the item.

Please note: During this holiday seasons or ber months, a delay is normal as couriers such as LBC, 2GO is also experiencing heavy volume on their warehouse, so please bear with us.

Our partners will try to redeliver your order 2-3x, kindly keep communication with the rider that day.

YES! We do offer facilitated shipping at an additional cost. Kindly contact our customer support so we are able to give you our greatest facilitated shipping deals based on your country of residence.

Metro Manila 2-5 business days

Provincial 2-10 business days

Tracking numbers are enclosed in your shipping confirmation email. You can also try our online order tracking page to trace down your parcel(s). Might use the helping links below.

• https://www.17track.net/
• http://www.sf-express.com/
• https://global.cainiao.com/
• https://www.usps.com/ (for US customers only)
  

All items are subject to a handling period before they are sent. 99% of orders leave the warehouse at intervals 2-5 days of payment. We will advise you by email once your items have been shipped.

When your items are sent, we will send a notification email to your registered email address. Your tracking number is normally is normally accessible within few days of dispatch. please email us for more info.

If you would like to create any changes to your shipping address, please contact our Customer Service team within 3 hours of placing the order so we would be able to lookout of it.

Please make sure that all the data you have got provided is correct before submitting your order to prevent losses in mail or different mishaps from happening.

NOTE: to all or any one who provided a different shipping address, and not their permanent address, we are not responsible for any lost, undelivered parcel(s) and/or if you bumped off the address you provided us.

In the moment that the parcels were came to returned to us, immediately call our Customer Service so we can prepare a replacement. For UAE / HK customers, guarantee to supply us your PO Box or Zip Code (whichever is available) therefore your local post office will deliver your order(s) to your mail box at your door step

Sometimes communication services mark an order as delivered once it's reached your local post address, despite the fact that you have not yet received your package. During this case, wait a couple lot of days to deliver the package to your shipping address or contact your local post office as they may hold the item for you.

Please note that our product comes from numerous suppliers therefore it is not uncommon to receive a couple of packages from us at totally different times. If you probably did not receive a tracking number for the item you are expecting, contact our Customer Support and we are pleased to assist you track it.