When your items are sent, we will send a notification email to your registered email address. Your tracking number is normally is normally accessible within few days of dispatch. please email us for more info.
If you would like to create any changes to your shipping address, please contact our Customer Service team within 3 hours of placing the order so we would be able to lookout of it.
Please make sure that all the data you have got provided is correct before submitting your order to prevent losses in mail or different mishaps from happening.
NOTE: to all or any one who provided a different shipping address, and not their permanent address, we are not responsible for any lost, undelivered parcel(s) and/or if you bumped off the address you provided us.
In the moment that the parcels were came to returned to us, immediately call our Customer Service so we can prepare a replacement. For UAE / HK customers, guarantee to supply us your PO Box or Zip Code (whichever is available) therefore your local post office will deliver your order(s) to your mail box at your door step
Sometimes communication services mark an order as delivered once it's reached your local post address, despite the fact that you have not yet received your package. During this case, wait a couple lot of days to deliver the package to your shipping address or contact your local post office as they may hold the item for you.
Please note that our product comes from numerous suppliers therefore it is not uncommon to receive a couple of packages from us at totally different times. If you probably did not receive a tracking number for the item you are expecting, contact our Customer Support and we are pleased to assist you track it.